FAQ

Sri Computers provides repair services for laptops, desktops, servers, projectors, networking equipment, displays and peripherals. We handle hardware diagnostics, screen replacements, battery issues, keyboard repairs, hard drive and SSD replacements, motherboard troubleshooting, software restoration and networking repairs. We also support CCTV systems and AV equipment repairs.

Repair times vary depending on the issue, parts availability and equipment type. Simple repairs like keyboard replacement or software cleanup can often be completed within 1-2 business days. More advanced repairs involving ordered parts or server diagnostics may take longer. We provide an estimated turnaround time after assessment and keep you informed throughout the process.

Yes, we offer onsite repair services for business and corporate clients in Hyderabad. Onsite repairs are especially helpful for networking equipment, servers, conference room systems and other equipment that is difficult to transport. We schedule visits based on location, urgency and the complexity of the repair.

We prioritise genuine and high-quality replacement parts wherever possible. For brand-specific repairs, we source OEM or trusted equivalent parts to maintain performance and compatibility. When genuine parts are unavailable, we discuss alternative options with the customer before proceeding.

You can book repair service through our website contact form, WhatsApp, phone or by visiting our service centre. Provide details about the device, symptoms and any error messages so our technicians can prepare the right tools and parts for assessment.

Yes, we provide repair support for refurbished laptops, desktops and devices purchased from Sri Computers. Our warranty and service terms for refurbished products are clearly stated at the time of sale, and we offer follow-up repair services to keep your equipment running smoothly.

Yes, we repair devices from a wide range of brands even if they were not purchased from us. Our repair services are available for customers needing hardware, software and networking fixes regardless of the original purchase location.

Sri Computers offers rental equipment across laptop rentals, desktop rentals, projector rentals, display rentals and event equipment rentals. We support short-term and longer-term rentals for training sessions, conferences, temporary offices, exhibitions and project-based needs.

The rental process begins with an inquiry and consultation to understand your equipment needs, dates and venue. We provide a proposal with pricing and delivery terms. After confirmation, we arrange delivery, setup and testing. At the end of the rental period, we coordinate pickup and equipment return. Support is available during the rental period.

Yes, rental periods can often be extended if the equipment is available. Contact us before the rental term ends to request an extension. Extensions are subject to equipment availability and may require additional rental charges.

Delivery terms depend on the rental package and location. Many rental plans include delivery and setup within Hyderabad, while out-of-area rentals may incur additional charges. We provide clear delivery and pickup details in the rental proposal.

Damages are handled according to the rental agreement terms. Minor issues during the rental period will be addressed by our support team. If equipment is damaged beyond normal wear, charges may apply depending on the extent of the damage and whether the issue was covered by your rental terms.

Yes, we supply rental equipment for corporate events including laptops, projectors, displays, AV gear and event support. Our rental services are designed to meet the needs of meetings, conferences, training events and product launches with reliable equipment and timely setup.

Sri Computers offers corporate solutions including bulk procurement, IT infrastructure deployment, networking solutions, server solutions, conference room solutions, managed IT services, AMC contracts and technology audits. We design corporate IT engagements for startups, schools, hospitals, pharma companies and corporate offices.

We support corporate office rollouts with planning, hardware procurement, network installation, conference room setup and user onboarding. Our team manages project milestones, coordinates delivery schedules and provides onsite deployment so your workforce can start using systems quickly and reliably.

Yes, we perform technology audits to assess your infrastructure, security, software licensing and operational readiness. Audits provide actionable recommendations for improvements in performance, cost control and compliance.

Managed IT services typically include proactive monitoring, patch management, help desk support, system maintenance, backup oversight and asset management. Sri Computers offers managed service packages that help businesses reduce downtime, improve security and maintain predictable IT costs.

We design and install conference room solutions with large displays, video conferencing systems, audio integration, wireless presentation tools and secure room networks. Our implementation includes testing, calibration and staff orientation so meetings run smoothly from day one.

Our corporate solutions combine local support, trusted technology partnerships and practical implementation experience. We focus on reliable deployments, clear communication, and follow-up support to ensure corporate IT investments deliver value and scale effectively as your business grows.

An AMC contract covers preventive maintenance, priority repair support, parts replacement coordination and service records for covered equipment. Sri Computers offers AMC plans for servers, desktops, networking gear, projectors, displays and other business IT assets to keep systems healthy and reduce downtime.

AMC maintenance visits are scheduled based on your chosen plan and equipment needs. Typical schedules include quarterly or biannual visits, with additional visits available for high-priority systems. We work with you to define a maintenance cadence that supports uptime and asset longevity.

Yes, AMC contracts can be customised to match the equipment portfolio, service level expectations and budget of your organisation. Sri Computers tailors plans with the right mix of onsite visits, remote support and parts coverage for your assets.

Yes, AMC contracts are suitable for small businesses that want predictable support and reduced downtime. Even smaller teams benefit from preventive maintenance, priority repairs and a documented service relationship that helps keep their technology running smoothly.

You can request an AMC quote by contacting Sri Computers through our website or visiting our service centre. Share details about your equipment, business needs and desired support level so we can prepare a customised plan and pricing estimate.

AMC coverage typically focuses on hardware maintenance and service support. However, Sri Computers can include basic software support for system updates and diagnostic assistance as part of managed service packages. We discuss these details when defining the contract scope.

Warranty options depend on the product category and the brand. Sri Computers offers warranty support for laptops, desktops, servers, networking equipment, projectors and displays. We also provide extended warranty and warranty management services to help customers protect their investments beyond the standard manufacturer warranty.

To claim a product warranty, contact Sri Computers with the product details, purchase proof and serial number. We guide you through the warranty process, coordinate with the manufacturer or supplier, and arrange repair or replacement services as needed under the warranty terms.

Yes, we provide warranty support for refurbished products purchased from Sri Computers. Our refurbished devices come with defined warranty terms and service support to ensure reliable use after purchase.

A standard hardware warranty typically covers manufacturing defects, component failures and hardware malfunctions that happen under normal use. It does not usually cover accidental damage, liquid spills or unauthorised repairs. Warranty conditions vary by manufacturer and product category.

Many products allow a warranty extension through the manufacturer or the vendor. Sri Computers can help you arrange extended warranty coverage for eligible laptops, desktops and business equipment so you maintain support for a longer period.

You can check warranty status using the product serial number on the manufacturer’s warranty portal or by contacting Sri Computers. We can verify your warranty status and help you understand the available support options based on the product’s purchase date and warranty coverage.

Yes, Sri Computers offers data recovery services for failed hard drives, SSDs and other storage devices. We assess the drive condition, determine the cause of failure, and attempt to recover data using industry-standard tools and techniques. Success depends on the type and severity of the failure.

Data recovery costs vary by device type, failure mode and complexity. Simple recoveries from logically damaged drives may cost less, while physical damage or severe corruption can be more expensive. We provide an initial assessment and cost estimate before beginning the recovery process.

Data recovery from encrypted drives is possible if the encryption key or password is available. Without the correct decryption credentials, recovery is typically not feasible. If you have the encryption information, our team can attempt recovery while maintaining data confidentiality.

Recovery timelines depend on the device condition and the extent of the damage. Simple recoveries may be completed in a few days, while complex physical repairs or deep data reconstruction can take longer. We prioritise urgent business recoveries and keep customers updated on progress.

Yes, accidental deletion from a hard drive or SSD can often be recovered if the storage sectors have not been overwritten. Avoid using the device until recovery is attempted, and contact us promptly for the best chance of retrieving deleted files.

Yes, we provide data recovery for RAID systems including RAID 0, RAID 1, RAID 5 and RAID 10 configurations. RAID recovery can be complex, and we perform careful analysis to reconstruct the array and recover data while minimising risk.

Sri Computers offers networking services including wired and wireless network design, router and switch installation, Wi-Fi optimisation, firewall configuration, VLAN segmentation, network security and structured cabling. We also support network monitoring, troubleshooting and upgrades for business, education and healthcare environments.

We improve office Wi-Fi coverage by performing a site assessment, identifying dead zones, and deploying access points in optimal locations. We also configure SSIDs, channel planning and power levels to reduce interference. This results in more stable wireless connectivity for staff and guests.

A VLAN, or virtual LAN, segments network traffic logically to improve security and performance. It allows businesses to separate guest access from internal systems, isolate IoT devices, and protect sensitive data. VLANs are important for corporate and healthcare networks because they reduce exposure and simplify access control.

Yes, we configure secure VPN access for remote staff and branch offices. VPNs provide encrypted tunnels for secure data transmission, enabling remote access to corporate resources while protecting sensitive communications from interception.

Networking equipment should be evaluated every 3-5 years or when performance no longer meets business needs. Factors such as user growth, bandwidth demands, security standards and new wireless technologies influence upgrade timing. We help clients assess whether incremental upgrades or full refreshes make the most sense.

For business networking, we recommend trusted brands like Cisco, Ubiquiti, TP-Link, MikroTik and Netgear. These brands offer reliable switches, routers and access points suitable for different budgets and deployment sizes. Our team chooses products that align with your network requirements and support expectations.